Refund policy

Return & Refund Policy

We have a 30-day return policy, but please note: we do not accept returns of the product itself. Refunds are issued only if the item is defective, damaged, or incorrect.

Eligibility for Refund

To be eligible for a refund, your item must meet the following criteria:

  • The item is defective, damaged, or not as described.
  • You provide a receipt or proof of purchase.

How to Request a Refund

  1. Contact us at mkm114174@gmail.com with your order details and a description of the issue.
  2. Provide photos or other evidence of the defect or damage.

Once we confirm the issue, we will issue a full refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate and resolve the issue.

Exceptions

  • We do not refund items that are working properly, sale items, or gift cards.
  • Perishable goods, customized or personalized items, and hazardous materials are not eligible for a refund unless defective.  
  • mkm114174@gmail.com

European Union Customers 

If the item is shipped to the EU, you have the right to request a refund within 14 days if the item is defective or damaged. The item must be in the condition you received it, and you must provide proof of purchase.